At Treeo, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information you provide directly to us when you create an account, use our services, or contact us for support. This may include:
- Account information: name, email address, password, and company name.
- Usage data: how you interact with our platform, features you use, and queries you run.
- Database connection credentials: encrypted credentials necessary to connect your data sources to Treeo.
- Payment information: billing details processed securely through our payment provider.
- Communications: messages you send to our support team or via our in-app chat.
We also collect certain information automatically when you use our services, including:
- Log data (IP address, browser type, pages visited, timestamps)
- Device information (hardware model, operating system, unique device identifiers)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Authenticate your identity and maintain account security
- Process transactions and send related billing notices
- Respond to your comments, questions, and support requests
- Send you technical notices, updates, and administrative messages
- Monitor and analyse usage patterns to improve user experience
- Detect, prevent, and address fraud or other illegal activities
- Comply with legal obligations
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processing, analytics) under strict confidentiality agreements.
- Legal requirements: when required by law, court order, or other governmental authority.
- Business transfers: in connection with a merger, acquisition, or sale of all or part of our assets, with appropriate notice to you.
- With your consent: in any other case where you have given us explicit permission.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@treeo.ai. We will respond to deletion requests within 30 days.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption at rest and in transit, access controls, and regular security audits. For a full overview of our security practices, see our Security page.
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication on your account.
6. Cookies and Tracking
We use cookies and similar technologies to authenticate users, remember preferences, and analyse usage. You may control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some features.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you.
- Correction: request that we correct inaccurate or incomplete data.
- Deletion: request that we delete your personal data.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to certain types of processing, including direct marketing.
- Restriction: request that we restrict processing of your data in certain circumstances.
To exercise any of these rights, please contact us at privacy@treeo.ai.
8. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after the effective date constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: privacy@treeo.ai
- Website: treeo.ai