Customer Support Agent
An AI agent answering customer questions inside your app or on your site.
- Built for
- Consumer businesses answering the same questions at volume
- Priced
- Per conversation
- Live in
- 2 weeks
The problem
The same questions about orders, payments and locations, arriving hundreds of times a week.
What it does
The agent handles the routine questions in Arabic and English, by text or by voice, grounded in your own orders, policies and locations rather than a generic script, and hands over to a person the moment a question goes beyond what it should be answering alone. Your team is left with the small share of conversations that genuinely needed a human.
How it goes live
We ground it in your data
Your orders, your policies and your locations, so the answers come from your business rather than from the internet.
We set the boundaries
What it must never answer, what it has to escalate, and what a handover to a person looks like.
We embed it where your customers are
Inside your app or on your site, built alongside your engineers rather than bolted on as a widget.
We watch the first weeks closely
Real conversations get reviewed and the agent gets tightened, which is the part that decides whether it survives.
What you get
- Text and voice, in Arabic and English
- Answers grounded in your live operational data
- Clear escalation to a person, with the conversation carried across
- A record of what customers are actually asking, which is usually worth as much as the deflection
How it is priced
On build and run you pay per conversation it handles. On build and own you pay once, take the code, and run it on your own infrastructure and your own keys with no subscription behind it.
If it does not run, you do not pay.
Where it fits
Tell us which one you are interested in and we will walk you through it running on real data.
Book a call