Order & Delivery Tracking
A live operational view from order placed to order delivered.
- Built for
- Restaurants, delivery and last mile
- Priced
- Per order
- Live in
- 4 weeks
The problem
Where is my order, answered by a person, one customer at a time, all day.
What it does
Operations get one live view of every order and the stage it is at, your customers get a link that answers where is my order without anyone picking up the phone, and the orders that have quietly stopped moving raise themselves to a named person while there is still time to do something about them. Most order problems are visible hours before anyone notices, and this is what makes them visible.
How it goes live
We connect what already records the order
Your system of record, the dispatch side and whatever else holds a piece of the journey.
We define the stages with your team
What counts as placed, picked, dispatched and delivered, written down once so every screen means the same thing.
We put status in front of the customer
A self serve link that answers where is my order, so the question stops arriving as a phone call.
We alert on what is stuck
Orders sitting too long at a stage reach a named person rather than waiting to become a complaint.
What you get
- One operational view of every order and the stage it is at
- A customer facing status page, in Arabic and English
- Alerts on orders that stop moving or miss their window
- History clean enough to report on, by route, by customer and by day
How it is priced
On build and run you pay per order that moves through it, so the cost sits with the volume rather than ahead of it. On build and own it is a fixed project price and the system is yours.
If it does not run, you do not pay.
Where it fits
Tell us which one you are interested in and we will walk you through it running on real data.
Book a call